Privacy Policy

FACTS What does the Florida Market Assistance Plan (FMAP) do with your personal information?
Why? Financial organizations choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect, and share includes the following:
  • Information you provide on your property quote request application, such as your name, property address, mailing address, telephone number, and email address.
  • Information from your visits to www.fmap.org.

Per Florida Statute, FMAP is maintained and operated by Citizens Property Insurance Corporation (Citizens). On behalf of FMAP, Citizens uses physical, technical, and administrative safeguards, based on industry standard practices, to protect your private personal information against loss, theft, unauthorized access, and disclosure.
How? All financial organizations need to share clients' personal information to run their everyday operations. In the section below, we list the reasons financial organizations can share their clients' personal information, the reasons FMAP chooses to share, and whether you can limit this sharing.
Reasons we can share your personal information Does FMAP share? Can you limit this sharing?
For our everyday transaction processing purposes: We use your personal information to facilitate the services you request, matching property quote requests with agents and insurance companies that may be able to offer coverage. Information may be shared to respond to court orders and legal investigations, and as permitted by federal and state law. Yes No
For our marketing purposes: To offer our products and services to you No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes: Information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes: Information about your creditworthiness No We don't share
For non affiliates to market to you: The information you provide will be made available to Florida licensed agents and insurance companies participating in FMAP solely for the purpose of offering you insurance coverage. All agents and insurance companies participating in the Plan have certified to the above and are legally bound to only use the information you provide for this reason. Yes No. FMAP cannot complete the transactions you request without sharing the information as described. We don’t share for any other purpose.
Questions? Contact Us
What We Do
How does FMAP & Citizens protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Our employees and vendors are authorized to access information only for valid business reasons. They must agree in writing to maintain the confidentiality of non-public personal information.
How does FMAP collect my personal information? We collect your personal information, for example, when:
  • You submit a property quote request.
  • You give us your contact information.
  • You visit FMAP's website.
  • You contact our call center.
Why can't I limit all sharing? Federal law gives you the right to limit only:
  • Sharing for affiliates' everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you (except as necessary to complete transactions you request)
State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
Affiliates These are companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Citizens Property Insurance Corporation – Per Florida Statute, FMAP is maintained and operated by Citizens.
Nonaffiliates Companies not related by common ownership or control. They can be financial or nonfinancial. Nonaffiliates we share with can include:
  • Independent insurance agents and agencies
Joint marketing This is a formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • FMAP does not jointly market
Other Important Information

State law: The Florida public records law requires that all information received by a state entity be made available to anyone upon request, including e-mail addresses, unless the information is subject to a specific statutory exemption.

The Public Records Custodian can be contacted at:

Public Records Custodian
Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303
RecordsRequest@citizensfla.com